⚙️ Admin & PlatformFor: Admin
Helpdesk tickets & asset management
Run an internal helpdesk with SLAs and track company assets through their lifecycle.
Two operational modules support day-to-day HR/IT requests and equipment.
Helpdesk
- 1Go to App → Helpdesk.
- 2Tickets are organised by category with priority, assignee, a comment thread, SLA tracking and CSAT on close.
- 3A knowledge base answers common questions.
Assets
- App → Assets holds the register and the full lifecycle: assign, return, transfer, condition and retire — each event recorded.
- Employees can request assets from a request portal.
Tip: Tie asset assignment/return into onboarding/exit journeys so equipment is issued and recovered on time.
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